Overview:
How can I handle a write-off ? We need to write off the difference between the balance due and the payment amount.
Steps:
1. If you are linked to General Ledger, go to VIew, Codes, Revenue Codes and chose a revenue code that you want to use for the write-off. Enter the appropriate General Ledger account number in that code.
2. The write-off and payment posting are two separate steps. Both can not be performed in one step. To write-off the amount, you must do an adjustment. Select Billing, Receipts/Credits, click on the invoice that needs the adjustment and then click on the Adjust button on the toolbar. Key in the reason for the adjustment, for example, write-off; key in the amount as a negative, for example, -25.00, then key in your revenue code from step #1. Save the adjustment, which will decrease the balance due on that invoice.
3. Post your payment as usual.
How To - Handle a write-off
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Bob Hogan
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