This error occurs for some customers when trying to print an invoice in Horizon.
Cause:
R&R is an old format that was used to print invoices prior to 2000. It is no longer supported on the newer operating systems and printers.
Solution:
Customers should have converted to a new FoxPro type invoice long ago. However, some customers have continued with the old R&R format.
The old R&R format is no longer supported. If a customer is getting an R&R error, they should convert their invoice to a newer FoxPro type invoice.
We have a standard FoxPro type invoice that we can install with no additional charge for our support customers that prints on regular white 8 ½ x 11 paper, where no special form is required.
If customization is required to our standard invoice or if the customer requires customization to print on their own invoice forms, that work is billable at our hourly rate.
We no longer support half page invoices at all. All invoices need to print on a full page, 8 ½ x 11.
Error - R&R Error Printing Invoices
or drag and drop files
Bob Hogan
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