Perform Clean Install of Kayako Desktop (DNP)

Objective: Perform Clean Install of Kayako Desktop Application

Prerequisites: N/A

Refer To: N/A

Overview:
There are some known issues which may require a clean reinstall of the desktop application, the most common being when a chat is ‘stuck’ in queue for an agent.

Steps:

1. Uninstall 'Kayako Desktop Application' completely
2. Remove relevant entry from 'Program Files' or concerned Installation Directory
3. Delete 'Kayako' entry from 'appdata'. C:\Users\user_name\AppData\Roaming
4. Delete 'Kayako' entry under HKEY_CURRENT_USER >> Software. Please make sure to take a backup of registry before making any changes.
5. Download and install latest stable build of 'Kayako Desktop Application' from http://hotfix.kayako.com/latest.php?product=kd&platform=win32&buildtype=stable

Configuring Kayako Desktop App

Click Next until you can create an Account, then complete the screen as seen below except with your name\password.