Reference: N/A Overview: If is linked to the SagePro general ledger, you can release data to the G/L as often as necessary. Steps: When you release data to the G/L, you add it to a holding file. All b...
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Create an 'As user' ticket for all truck count changes documenting the count before and after for our records. To update fleet count: Update the 'Fleet Size' count in the track customer form In Licens...
Problem: After completing a new install of Horizon, when attempting to open the program the user gets a “Cannot Load 32-Bit DLL\Horizon Directory\keylib32.dll Cause (if known): Data Execution Prevent...
Reference: N/A Overview: FDW commands to set a field in frbtrn to pull from what is in frbmst Steps: FDW USE FRBMST SELE B USE FRBTRN SELECT FRBMST SET ORDER TO INVNO SET DELE ON SELECT FRBTRN SET ORD...
Customer reports that they have duplicate invoice numbers in the current file, with the exact same invoice number. Cause: This is typically caused by some problem when processing bills. Solution: Thes...
Problem: User selects to bill a load, bill from Dispatch and sees the load(s) to bill but the system will not allow this. The load has a T beside it. What does that mean? Solution: The T means that...
Overview: Now that dispatch users can enter Address/Phone information for MISC customers, their invoice reports may need to be updated to support this. Steps: Go to Tools->Customize Reports Select Sin...
Problem: FRJOUR.DBF IS CORRUPTED OR HAS BAD DATA Solution: Problems with the frjour.dbf can be fixed using the Fix Journal File service. This will rebuild the journal file as of the current date. Us...
Problem: The shipment number has jumped to a much higher sequence range. For this example it jumped from 161006 to 190807 Cause (if known): Bad index Solution: Had everyone get out of Horizon Re-ind...