This error occurs when opening a Horizon module. This can happen when entering any of the Horizon modules. Cause: The client workstation installation has become corrupted or it was never run. Solutio...
Objective: LOAD SERVICES IN BILLING WHEN CUSTOMER DOESN'T HAVE DISPATCH Prerequisites: N/A Refer To: N/A Overview: If you don't know if services aren't being loaded, select Services from the Tools men...
Objective: Perform Clean Install of Kayako Desktop Application Prerequisites: N/A Refer To: N/A Overview: There are some known issues which may require a clean reinstall of the desktop application, th...
Note: Needs to be done on the PC of whomever needs or wants it, while they are logged in with their normal network login. Refer To: Steps: Make sure the customer has saved all work Close all open prog...
Objective: Create a Support Ticket from an ended Live Chat in which the issue has not been resolved. Prerequisites: The Live Chat should have ended. Refer To: Overview: There are several ways to do th...
Objective: Setup A New or Different PC for Quickbooks Link Prerequisites: Horizon & Quickbooks installed on PC Overview: This typically needs to be done when a new PC has been set up or if an addition...
Objective: Create a Support Ticket from an ended Live Chat in which the issue has been resolved. Prerequisites: The Live Chat should have ended. Refer To: Overview: There are several ways to do this, ...
Objective: Successfully move Horizon and associated programs from an existing server to a new one. Prerequisites: N/A Refer To: N/A Steps: Make sure that the network drive mappings are the same. If th...
Get message, INVALID SYSTEM (or DATA) DRIVE \DIRECTORY ENTERED when linking to SagePro Cause: Some piece of information about the SagePro company or location is not correct, or the user may not have ...
This error occurs when Horizon is unable to communicate with PC Miler. Cause: This can be caused by: - Having Horizon setup to use PC Miler to calculate mileage but you don’t have PC Miler installed -...