Objective: Locate a Shipment or Invoice you cannot find in Horizon Prerequisites: The Shipment\Invoice number or some other specific information Refer To: N/A Overview: N/A Steps: In Dispatch: Go to t...
Question: When do Trips transfer from Dispatch to Trip Interface? Answer: Trips only move from Dispatch to Trip Interface files if they meet particular criteria. The trip must be ended in Dispatch b...
Question: I edited an exception and re-transferred, but the same exception reappears with the same spelling as before or the spelling for city and state appear to be correct and will lookup in PC Mile...
This happens when clicking the Print button in the Dispatch screen. Cause: This is caused by an error in the Customizer Set Solution: Verify that the number of lines being shown all have valid entries...
This is most frequently seen when doing final settlements or indexing files, but can appear in various places. Cause: The program is trying to open or access a file exclusively but it cannot do so bec...
This is seen when customer opens assignment screen and it comes up without any data in it. Cause: This is typically caused by bad file indexing and\or bad assignment files Solution: Have everyone get ...
This error occurs in Dispatch when: - another user has the record open and in use - The record is ‘stuck’ open and the system thinks it is still in use Solution: Check and be sure that no one else is ...
Objective: Rebuild Assignments Prerequisites: Reindex Master Files & Dispatch Files Refer To: How To - Reindex Master Files, How To- Reindex Dispatch Files Steps: Go to Tools, select File Maintenance....
Symptom: The symptom (Error) usually happens when the computer is processing a great amount of data, creating temp files, and moving records. Information: ERROR READING FILE is typically network or...
Steps: Go to Tools, select File Maintenance. On the left side of the window select Index Files. On the right side of the screen, select Dispatch Files. On the Index window that pops up, click Select A...