Prerequisites: The Shipment\Invoice number or some other specific information
Refer To: N/A
Overview:
N/A
Steps:
In Dispatch:
- Go to the shipment window and change the filter to all loads, no filter. Look for the load number there.
- Change to the shipment history window, selecting all loads, no filter. Look for the number there.
- Go to Reports, History, Refused Loads. Is the load number listed there? If so, then someone deleted it from the Dispatch system.
In Billing:
- Go to Unprocessed Pros and look for the number.
- If it isn’t there, close the Unprocessed Pro window and Go to Billing Inquiry>Review Invoices. Is it there? If not, select the ‘switch to history’ and look for it there.
- Go to Reports>General>Void Report. Select B for Both current and history. If it is there, then someone either deleted it from unprocessed pros or voided the invoice.
If a load is found in dispatch history, but nowhere in Billing, then there probably was a problem with a file transfer. You can use the Billing Verification service (BV button on the Billing toolbar) to pull a load from history back into unprocessed pros.
Bob Hogan
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