Qualcomm Messages Not Importing to CoS

Problem\Error: Qualcomm messages are not importing to CoS.


Cause:

Probable cause is that a QES (Qualcomm) file is hung.  This will restart them and allow messages to come through.



Solution:

1. Close Circle of Service
2. In Task Manager, end process on htqexport
3. Look in the following locations for a qiexport.flg:  If it is there, delete it.  If you do not have the location, skip to the next one.

- Horizon directory

- C:\qualcomm\shared

- C:\qualcomm\shared\debug

- C:\hqt

4. Go to Start>Control Panel>Admin Tools>Services
5. Right-click on the following services and choose Stop:
    - MTI QES EAL Conversion
    - QES Monitor Service
    - QESfwd
    - QESrtn
6. After all have been stopped, right-click on the same services and choose Start.
7. Once all of the above services have been started, restart Circle of Service and go to File>Automatic Run.

If there were items in the QC portal queue it is a good idea to check to make sure the queue is going down as the services are running and processing messages properly.
You may also see a growing number in the lower left of the CoS screen as it imports new messages.