Overview:
A balance due is maintained for each customer. Occasionally, particularly if you have a software or network problem, a customer's balance due might not equal the total of the customer's open invoices. When you recalculate balances, the system totals all open invoices and updates each customer's balance due.
Steps:
If you use the factoring features, the same situation can arise with factoring company balances. A separate function recalculates factoring company balances.
You should need to recalculate customer balances only occasionally, when directed to do so by Customer Service personnel.
Only the person recalculating balances can be signed on to the software.
- From the Main Menu, select Tools, File Maintenance, Recalculate Customer Balances. The prompt ``Do you wish to recalculate customer balances?” appears.
- To continue, select Yes. A status screen shows you that balances are being recalculated. When the process is complete, the message “Balances Recalculated” is displayed.
Bob Hogan
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